Water Well loss of water troubleshooting for wells in Massachusetts and New Hampshire..

If you own a artisan or drilled water well at some time or another you will experience the dreaded No water. No waters typically occur at the worst times such as 4th of July when you have a houseful or people or those dreaded weekends when everyone is home with a stomach bug and you suddenly cant flush. On occasion however it can be a false alarm or indication of a more serious concern but here is a great checklist to be able to determine what steps to take next.

  1. In the event of having no water in your water well system the first question would be do you have power??? This may seem silly however many people do not realize that a water well pumping system requires power to work and if the home does not have power than the well will not be able to pump. If you recently lost power and it just came back its also possible that you do not yet have all phases of power restored. If you lose power we at Northeast water wells recommend shutting of your breaker for your water well until power has been fully restored to ensure power surges do not effect your pumps motor.
  2.  Do you have water filtration? Many homes have water filtration if the pressure gauge is indicating 40 – 60 psi but you do not have water coming out of the faucets its important to rule out the homes water filtration is not the cause of the restricted water flow. I cannot tell you how many calls we get into the office where the home has no water and its directly caused by a clogged sediment filter or a filtration system failure.  If you experience no water try putting the filtration system into bypass to see if that corrects the issue if the water flow doesn’t come back proceed to step 3.
  3. Have you used large amounts of water or do you have a flowing toilet in your home? If you have used large amounts of water unusual to your general household needs such as irrigating or lawn sprinklers, filling of pools, washing cars, unusual amounts of laundry its possible that you depleted the storage capacity of your well and are experiencing replenishment issues with your well. If you have used substantial amounts of water we suggest shutting off the well breaker and letting the well rest for several hours to see if the water comes back. If the water returns it may be time to consult Northeast for water well remediation options and to have a low water shut off switch installed to protect your pump from future outages If you have not increased water usage its time to call the well guy in for further diagnostics and to set up an emergency service call as its likely your pump and/or tank have failed.

Wild Card issues when it comes to residential water well no waters :

Electrical storms – Lightning strikes are one of the most common causes of emergency residential water well no waters. Lightning strikes are one of the few well related issues that are sometimes covered under homeowners insurance. If you are experiencing a residential no water after a lightning storm call Northeast Water Wells immediately so we can get you up and running as soon as possible. Once you have a technician in route call your insurance agent or insurance company to find out if the outage will be covered and what requirements are necessary to fulfill the claim.

Power Surges- When consistent or strong power surges happen it is often enough to take out a water well pump or blow capacitors in the control box. If you recently experienced power surges and now you are experiencing no water call to schedule an emergency service call. Power surges are occasionally another homeowners insurance covered outage and it wouldn’t hurt to contact your agent if this is the case as often times your insurance company will go after the power company for damages caused by power surges.


9 Responses to “I have no water and I own a water well ???”

  1. Amanda

    Our water just stopped. The pump turns on but I think the well went dry what are my options?

    • Ray

      I have no water. Pulled and replaced the pump (Flotec 1/2 hp 230 volt 10 gpm). I have all new pressure switch and pressure tank. Tested power, have all the right voltage. Well is only down 115feet. But don’t have any water flowing from well pump area. Place was abandoned for about 8 years. That’s why I replaced everything. So I am not sure if there is a break in the main line running from the well? Any ideas, before digging up the ground!

      • wellguy_admin

        Running a pressure test on the underground line would help determine if thats where the issue is.

  2. Adrian Jones

    One of the most important things to consider when looking over a water well pump installation is if there’s power since sometimes, not having power just means that the pump isn’t able to hoist the water up from where the well is, through the pipes, and into the rooms that do need water like the bathroom. Another thing to watch out for is if there are storms headed the water well’s way, so it helps to make sure that the place isn’t going to get shorted out during a freak lightning storm! If I had enough time to call for a water well pump installer I’d have to make sure that they don’t come out in foul weather…

  3. Angela Waterford

    I think there was a power surge last week that caused my pump to malfunction. Thanks for adding that electrical storms can be a reason why my pump has no water now. Since it’s been several hours since the last power outage and my pump is still not working, I’ll call a repair service tomorrow to have it fixed.

  4. Ron Booker

    I found it interesting that you said that using large amounts of water can deplete the storage capacity of your well. My sister told me that she has issues with her water system. I’m going to help her find a professional to help her out.

  5. Angela Waterford

    After the storm passed last week, I noticed that there’s no water coming out of my well, and it seems like my pump is the problem. Thanks for informing me that because we experienced a power surge in my area, I should call an emergency service. I think I’ll contact someone to repair this for me so I can have some water flowing in my home again.

    • wellguy_admin

      Sounds like a well deepening or hydrofracture would be best option for your situation. In a pinch typically local pool water suppliers will get you thru till the proper repairs could be done.


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